Can these roles be done remotely?

4 of the 4 open customer success and support roles at epilot GmbH are remote.

What else is epilot GmbH hiring for?

Engineering, operations, product, and marketing and growth: 8 more roles.

Customer Success & Support Jobs at epilot GmbH

About epilot GmbH

epilot provides a cloud-based 360° platform for the energy transition, aimed at utilities, municipal utilities, grid operators, and solution providers. The platform, called epilot energy XRM, digitizes processes from initial customer inquiries to ongoing support, enabling energy companies to manage customer relationships, products, prices, services, and complex processes with partners and installers. It also offers validated blueprints, a market data pool, and vertical AI specifically for the energy sector.

The open roles

Onboarding Manager (m/w/d) – Configuration & Implementation - B2B SaaS: remote, posted 6 August 2026.
Customer Success Engineer (m/w/d) - B2B SaaS: remote, posted 24 June 2026.
Senior Strategic Customer Success Manager – Growth & Expansion (m/w/d): remote, Senior, posted 10 December 2025.
Strategic Customer Success Manager – Growth & Expansion (m/w/d): remote, posted 10 December 2025.

Also hiring at epilot GmbH

epilot GmbH is also hiring in engineering (3), operations (2), product (2) and marketing and growth (1).

Its roles are in Köln, Germany (12) and remote (9).

What customer success and support work involves at an early-stage startup

At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.

Experience level

Open roles by the experience the posting asks for.

Senior1