Customer Success & Support Jobs at Ello
Ello has one open customer success and support role, in San Francisco, paying USD 160k to 210k a year, alongside 4 other open roles.
About Ello
Ello is a public benefit corporation that offers an AI-powered reading and math app for children ages 4–9. The app adapts to each child in real time, providing interactive lessons, original stories, and parent progress reports. It is available on iOS and Android. The company is headquartered in San Francisco and has an office in Nairobi, Kenya.
The open role
- Head of Customer Experience & Insights: San Francisco, USD 160k to 210k, Head, posted 11 September 2026.
Also hiring at Ello
Ello is also hiring in data and AI (1), design (1), marketing and growth (1) and product (1).
Its roles are in San Francisco, CA, US (5).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
Where is the customer success and support job at Ello?
San Francisco.
How much does it pay?
USD 160k to 210k a year, as stated in the posting.
What else is Ello hiring for?
Data and AI, design, marketing and growth, and product: 4 more roles.