Customer Success & Support Jobs at Edia
Edia has 2 open customer success and support roles, 2 of them remote, alongside 5 other open roles.
About Edia
Edia is an AI platform for K-12 school districts. It provides personalized AI math tutoring, automated attendance interventions, and analytics that unify data from student information systems, learning management systems, behavior and wellness systems. The company reports that its platform helps improve math scores and reduce chronic absenteeism, and that it serves hundreds of school districts in the U.S.
The open roles
- Enterprise Customer Success Manager (CSM): remote, USD 180k to 240k, posted 8 August 2026.
- Customer Success Engineer: remote, USD 100k to 150k, posted 8 August 2026.
Also hiring at Edia
Edia is also hiring in engineering (2), sales and business development (2) and product (1).
Its roles are in New York City, NY, US (1) and San Francisco, CA, US (1).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Can these roles be done remotely?
2 of the 2 open customer success and support roles at Edia are remote.
What else is Edia hiring for?
Engineering, sales and business development, and product: 5 more roles.