Customer Success & Support Jobs at AidKit

AidKit is an aid and benefits management platform that helps government and nonprofit partners deliver financial assistance and benefits. The platform handles applications, eligibility, payments, and case management for programs such as disaster relief, maternal and infant health, worker relief, baby bonds, housing security, education access, and food security. It has distributed over $385 million and served more than 600,000 end users across 27 states, with 240+ government and nonprofit partners. AidKit started as a nonprofit initiative and now provides the technology backbone for public safety net programs.

• Review & Support Specialist: remote, posted 17 August 2026.

Its roles are in United States (1).

At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.